Payment Policy
1. Transaction Currency
This Payment Policy applies to all orders placed through nuestrat.com. All transactions on our website are processed in United States Dollars (USD). If your card issuer, bank, or payment provider uses a different currency, currency conversion rates, foreign transaction fees, or other charges may be applied by them and are not controlled by us.
2. Accepted Payment Methods
We currently accept the following payment methods, subject to availability at checkout: Visa, Mastercard, American Express, Discover, Maestro, Apple Pay, PayPal, and Google Pay. Available payment options may vary depending on your location, device, browser, card issuer, and the requirements of the payment provider at the time of purchase.
3. Third-Party Payment Processing
Payments on our website are securely processed by trusted third-party payment service providers, including Stripe and PayPal. We do not store, collect, or retain customers’ full card numbers, CVV codes, bank account credentials, PayPal login details, Apple Pay credentials, Google Pay credentials, or any complete payment information on our servers. We only receive limited transaction-related information necessary to confirm payment status, process orders, prevent fraud, provide customer support, and handle refunds or disputes.
4. Payment Security
We use reasonable technical and organizational safeguards to help protect payment-related information during checkout. These safeguards may include SSL/TLS encryption, secure checkout pages, tokenized payment processing, encrypted transmission of payment data, fraud screening tools, access controls, and PCI-compliant third-party payment infrastructure provided by our payment processors. Because sensitive payment details are handled directly by Stripe, PayPal, or the applicable payment provider, complete payment credentials are not stored by us.
5. Failed Payments and Payment Disputes
A payment may fail or be declined for reasons including insufficient funds, incorrect billing information, expired payment details, card issuer restrictions, failed authentication, suspected fraud, network issues, or payment provider review. If your payment fails, your order may not be confirmed until payment is successfully completed. If you believe you were charged incorrectly or have a payment dispute, please contact us through support@nuestrat.com with your order number and relevant payment details. We may work with Stripe, PayPal, your card issuer, or the applicable payment provider to review and resolve the issue.
6. Refunds to Original Payment Method
Approved refunds will be issued to the original payment method used at checkout whenever possible. Once a refund is approved under our Return & Refund Policy, we typically process the refund within 7 business days. After we submit the refund, the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, Stripe, or other payment provider. Original shipping fees and other charges may be non-refundable unless otherwise required by law or stated in our applicable policies.