Terms of Service
1. Overview
These Terms of Service apply to your access to and use of nuestrat.com, including browsing our website, creating an account, placing an order, making a payment, requesting customer support, and using any related services provided through our website. By using this website, you agree to be bound by these Terms of Service and all policies referenced here.
2. Website Operator
nuestrat.com is operated by Nuestrat. Throughout these Terms of Service, the words “we,” “us,” and “our” refer to Nuestrat. The words “you” and “customer” refer to any person who visits the website, places an order, communicates with us, or uses our services.
3. Eligibility to Use the Website
By using this website, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website under the supervision of a parent or legal guardian. You agree to provide accurate, current, and complete information when placing an order or contacting us.
4. Products and Availability
We sell hats and related accessories. Product descriptions, photos, colors, sizes, materials, prices, and availability are provided for general reference. We make reasonable efforts to display products accurately, but actual colors, textures, and details may vary slightly depending on screen settings, lighting, production batches, or other factors.
5. Orders and Order Acceptance
After you place an order, you may receive an order confirmation email. This confirmation means that we have received your order request, but it does not guarantee final acceptance. We reserve the right to refuse, cancel, or limit any order where necessary due to product unavailability, pricing errors, payment issues, suspected fraud, address problems, violation of these Terms, or other reasonable business reasons.
6. Pricing and Transaction Currency
All prices and transactions on this website are processed in United States Dollars (USD), unless otherwise clearly stated at checkout. If your bank, card issuer, or payment provider uses another currency, they may apply exchange rates, conversion fees, foreign transaction fees, or other charges. These charges are controlled by your financial institution or payment provider and are not controlled by us.
7. Payment Terms
Payment must be completed at checkout before an order is processed. We accept the payment methods shown at checkout, which may include major cards, PayPal, Apple Pay, Google Pay, and other available methods depending on your location, device, browser, and payment provider requirements. For detailed payment terms, third-party payment processing, payment security, failed payments, and refunds to the original payment method, please review our Payment Policy.
8. Third-Party Payment Processing
Payments are processed by trusted third-party payment service providers, including Stripe and PayPal. We do not store, collect, or retain your full card number, CVV code, PayPal login details, Apple Pay credentials, Google Pay credentials, bank account credentials, or complete payment information on our servers. We only receive limited transaction-related information necessary to confirm payment status, process orders, prevent fraud, provide customer support, handle refunds, and respond to payment disputes.
9. Shipping and Delivery
We provide worldwide shipping services, including the United States, Europe, and other international regions. Shipping fees, free shipping thresholds, order processing time, delivery estimates, tracking, signature requirements, customs duties, damaged packages, and delivery-related issues are governed by our Shipping Policy. Please review the Shipping Policy carefully before placing an order.
10. Customs, Duties, and Import Fees
For orders delivered within the United States, customers do not need to pay customs duties or import taxes under our current domestic shipping arrangement. For orders shipped outside the United States, customs duties, VAT, import taxes, brokerage fees, or similar local charges may be required by the destination country or region. Unless otherwise required by law or clearly stated at checkout, such charges are the customer’s responsibility.
11. Delivery Risk and Customer Responsibilities
You are responsible for providing a complete and accurate shipping address. Failed delivery, delayed delivery, returned parcels, additional shipping fees, or reshipment costs may occur if the address is incorrect, incomplete, inaccessible, or if the customer refuses delivery or fails to collect the package. Please inspect your package promptly after delivery and contact us within the required timeframe if there is visible damage, missing items, or another delivery issue.
12. Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy. Customers may request a return within 30 days after receiving the goods, subject to return eligibility requirements. Hats must generally be unused, unworn, unwashed, clean, odor-free, and in resalable condition with original tags, packaging, and included accessories. Refunds approved after inspection are typically processed to the original payment method within 7 business days.
13. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, incorrect, or incomplete item, please contact us through support@nuestrat.com within 48 hours after receipt. Please provide your order number, clear photos of the product, photos of the outer packaging, photos of the shipping label, and a brief description of the issue. This information helps us review the problem, support logistics claims, verify payment dispute records, and provide an appropriate solution where applicable.
14. Privacy and Data Protection
Your use of this website is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, share, protect, and retain personal information, including order information, shipping records, payment reference information, customer service communications, cookies, analytics information, and records needed for fraud prevention, refunds, chargebacks, and legal compliance.
15. Account and Website Security
If you create an account or use any account-related function on our website, you are responsible for keeping your login details confidential and for all activity under your account. You agree not to misuse the website, interfere with website security, attempt unauthorized access, upload malicious code, engage in fraudulent activity, or use the website in any way that may harm customers, our business, our service providers, or the website infrastructure.
16. Intellectual Property
All content on this website, including text, product descriptions, images, graphics, logos, page designs, layouts, icons, and other materials, is owned by us or used with permission. You may not copy, reproduce, modify, distribute, display, sell, or exploit any website content without our prior written consent, except where allowed by applicable law.
17. Limitation of Liability
To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, shipping delays, customs delays, payment provider issues, third-party service interruptions, or inability to use the website. Where liability cannot be excluded, our liability will be limited to the amount you paid for the relevant order, unless applicable law requires otherwise.
18. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, extreme weather, labor disputes, carrier disruptions, customs delays, supply chain interruptions, public health events, government actions, war, civil unrest, cyber incidents, technical failures, payment processor outages, or other events that prevent or delay normal operations.
19. Governing Law and Dispute Resolution
These Terms of Service and any dispute arising from your use of this website, your order, payment, shipping, return, refund, privacy matter, or related transaction shall be governed by the laws of the United States and applicable state laws, without regard to conflict of law principles. To the extent permitted by law, any dispute shall be submitted to the courts with jurisdiction over 11960 Westline Industrial Dr, Ste 253, Saint Louis, MO 63146, US, and disputes shall be resolved through the court process. Nothing in this section limits any mandatory consumer protection rights that cannot be waived under applicable law.
20. Contact Information
If you have questions about these Terms of Service, your order, payment, shipping, return, refund, privacy rights, or any website-related issue, please contact us through support@nuestrat.com. You may also reach us by phone at +1(314)284-5284 or by mail at 11960 Westline Industrial Dr, Ste 253, Saint Louis, MO 63146, US. Please include your order number and relevant details so that we can review your request efficiently.