Shipping Policy
1. Shipping Coverage
This Shipping Policy applies to orders placed through nuestrat.com. We currently provide worldwide shipping services, including the United States, Europe, and other international regions. Shipping availability may still depend on the final destination, local delivery conditions, customs requirements, carrier restrictions, or other logistics factors. If delivery to your address is unavailable, you will be notified during checkout or by our support team.
2. Order Processing Time
Orders are typically processed within 1–4 business days after payment is successfully confirmed. Business days do not include weekends or public holidays. During peak seasons, promotional periods, holidays, or periods of high order volume, processing may take slightly longer. Processing time is separate from shipping transit time.
3. Shipping Fees and Free Shipping Thresholds
Shipping fees are calculated based on the delivery region. For orders shipped to the United States, the shipping fee is USD $5.99, and free shipping is available for orders of USD $79.00 or more. For orders shipped to Europe, the shipping fee is USD $14.99, and free shipping is available for orders of USD $149.00 or more. For orders shipped to other regions worldwide, the shipping fee is USD $17.99, and free shipping is not currently available for these regions unless otherwise stated at checkout.
4. Shipping Time Estimates
Estimated delivery times vary depending on the destination, logistics route, carrier service, customs clearance, and local delivery conditions. Orders shipped within the United States are generally expected to arrive within 7–15 business days after dispatch. Orders shipped to Europe are generally expected to arrive within 10–20 business days after dispatch. Orders shipped to other international regions are generally expected to arrive within 12–25 business days after dispatch. These timeframes are estimates only and are not guaranteed delivery dates.
5. Logistics Carriers
We work with third-party logistics providers and shipping carriers to deliver customer orders. The specific carrier may vary depending on the destination, package size, shipping route, service availability, and operational requirements. Possible carriers may include postal services, regional delivery companies, international logistics providers, or other suitable shipping partners selected for your order.
6. Shipping Confirmation and Tracking
After your order has been shipped, we will send a shipping confirmation email to the email address provided at checkout when tracking information is available. Tracking updates may take some time to appear after the package has been handed over to the carrier. If the tracking information does not update immediately, please allow additional time for the carrier system to refresh.
7. Delivery, Signature, and Receipt
Some orders may require signature confirmation upon delivery depending on the carrier, destination, package value, or local delivery rules. Please make sure your shipping address is complete, accurate, and accessible. If delivery fails due to an incorrect address, unavailable recipient, refused package, or failure to collect the parcel, additional shipping fees, return fees, or reshipment costs may apply.
8. Damaged, Lost, or Problem Packages
Please inspect your package as soon as it is delivered. If your package arrives damaged, opened, missing items, or with visible delivery issues, please contact us through support@nuestrat.com within 48 hours after receipt. To help us review the issue, please provide your order number, clear photos of the damaged item, photos of the outer packaging, photos of the shipping label, and a brief description of the problem. We may work with the carrier to investigate and provide an appropriate solution where applicable.
9. Customs Duties, Taxes, and Import Fees
For orders delivered within the United States, there are no customs duties or import taxes for customers under our current domestic shipping arrangement. For orders shipped outside the United States, customs duties, VAT, import taxes, brokerage fees, or other local charges may be required by the destination country or region. If such fees are charged, they are the responsibility of the customer unless otherwise required by law or clearly stated at checkout.
10. Contact Information
If you have questions about shipping, delivery, tracking, damaged packages, customs matters, or address issues, please contact us through support@nuestrat.com. You may also reach us by phone at +1(314)284-5284 or by mail at 11960 Westline Industrial Dr, Ste 253, Saint Louis, MO 63146, US. Please include your order number when contacting us so that we can review your request more efficiently.