Privacy Policy
1. Introduction
This Privacy Policy applies to personal information collected through nuestrat.com, which is operated by Nuestrat. We respect your privacy and are committed to protecting the personal information you provide when browsing our website, placing an order, contacting customer support, subscribing to marketing communications, or using any related services provided through our website.
2. Website Platform
This website is a self-hosted store built on WordPress and powered by WooCommerce. We use WooCommerce and related website tools to manage product listings, shopping cart functions, checkout, order records, customer accounts, shipping information, refund records, and customer service communications.
3. Information We Collect
We may collect personal information that you provide directly to us, including your name, billing address, shipping address, email address, phone number, order details, product preferences, customer service messages, return or refund requests, and any information you choose to submit through forms, checkout pages, or email communications.
4. Order and Shipping Information
When you place an order, we collect information necessary to process and deliver your purchase. This may include your order number, purchased items, shipping destination, delivery region, tracking information, carrier updates, delivery confirmation, address correction records, and related communication history. Because we provide worldwide shipping, this information may be shared with logistics providers, carriers, customs service providers, or delivery partners as needed to fulfill your order.
5. Payment Information
Payments on our website are processed by trusted third-party payment service providers, including Stripe and PayPal. We do not store, collect, or retain customers’ full card numbers, CVV codes, bank account credentials, PayPal login details, Apple Pay credentials, Google Pay credentials, or complete payment information on our servers. We only receive limited transaction-related information, such as payment status, transaction reference, payment amount, currency, billing confirmation, refund status, and fraud review signals, where necessary for order confirmation, customer support, accounting, dispute response, fraud prevention, and refund processing.
6. Transaction Currency
All transactions on our website are processed in United States Dollars (USD). If your bank, card issuer, or payment provider uses a different currency, they may apply currency conversion rates, foreign transaction fees, or other charges. These charges are determined by your financial institution or payment provider and are not controlled by us.
7. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, referring pages, pages viewed, access times, approximate location based on IP address, cookie identifiers, session data, and website usage records. This information helps us maintain website security, improve user experience, analyze website performance, prevent fraud, and troubleshoot technical issues.
8. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, log files, and similar technologies to support essential website functions, remember cart contents, maintain login sessions, analyze website traffic, improve product pages, measure marketing performance, detect suspicious activity, and improve checkout reliability. You may adjust your browser settings to block or delete cookies, but some website functions, including cart, checkout, account login, and payment processing, may not work properly if essential cookies are disabled.
9. How We Use Personal Information
We use personal information to process orders, confirm payments, arrange shipping, provide tracking updates, respond to customer inquiries, handle returns and refunds, investigate damaged or missing packages, verify delivery records, prevent fraud, improve our website, maintain business records, comply with legal obligations, and protect the rights, safety, and security of our customers, our website, and our business.
10. Legal Bases for Processing
Where applicable, we process personal information based on one or more legal bases, including performance of a contract, compliance with legal obligations, our legitimate interests, consent, and the establishment, exercise, or defense of legal claims. For example, we process order and shipping information to fulfill your purchase, payment records to confirm transactions and prevent fraud, and support communications to resolve customer service issues.
11. Sharing Information with Service Providers
We may share personal information with trusted third-party service providers only when necessary to operate our website and provide our services. These providers may include payment processors such as Stripe and PayPal, shipping carriers, logistics providers, customs support providers, hosting providers, website security providers, analytics providers, email service providers, customer support tools, fraud prevention services, and professional advisers where required.
12. No Sale of Personal Information
We do not sell customers’ personal information. We do not provide personal information to third parties for their independent marketing use without your consent. Service providers that process information on our behalf are expected to use the information only for the services they provide to us, subject to appropriate contractual, technical, and confidentiality safeguards.
13. Data Security Measures
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include SSL/TLS encryption, HTTPS secure browsing, encrypted data transmission, secure checkout pages, access control, limited administrative permissions, strong password practices, firewall protection, malware monitoring, website security scanning, server-level protection, regular platform updates, plugin maintenance, activity monitoring, and data minimization practices.
14. Payment Security Measures
Payment security is supported through third-party payment processors such as Stripe and PayPal, which provide secure payment infrastructure. Sensitive payment credentials are handled directly by the payment provider and are not stored on our servers. Payment-related protections may include tokenized payment processing, encrypted payment transmission, fraud screening, risk review tools, secure authentication, PCI-compliant payment environments, and transaction monitoring. These measures help protect payment transactions and support secure order processing.
15. Stripe, PayPal, and Payment Dispute Records
To support payment verification, fraud prevention, refund handling, chargeback response, and Stripe or PayPal dispute review, we may retain and use order-related records such as order details, customer contact information, billing and shipping information, transaction reference numbers, tracking numbers, delivery confirmation, customer communications, return requests, refund records, inspection results, and evidence related to damaged, incorrect, lost, or disputed orders. These records help us respond accurately to payment disputes and protect both customers and our business from unauthorized or fraudulent activity.
16. International Shipping and Customs-Related Data
Because we provide worldwide shipping, personal information may be shared with carriers, logistics partners, customs authorities, customs brokers, or local delivery providers where necessary to deliver orders internationally. For orders delivered within the United States, customers do not need to pay customs duties or import taxes under our current domestic shipping arrangement. For orders shipped outside the United States, customs duties, VAT, import taxes, brokerage fees, or similar charges may be required by the destination country or region and are generally the customer’s responsibility unless otherwise required by law or clearly stated at checkout.
17. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, refund processing, dispute handling, fraud prevention, accounting, tax, compliance, and legal recordkeeping. Order, payment reference, shipping, refund, and dispute-related records may be retained where necessary to respond to payment provider inquiries, chargebacks, legal claims, regulatory obligations, or business record requirements.
18. European Privacy Rights and GDPR
If you are located in Europe or otherwise protected by applicable GDPR-style privacy laws, you may have the right to request access to your personal information, correction of inaccurate data, deletion of personal information, restriction of processing, objection to certain processing, data portability, and withdrawal of consent where processing is based on consent. You may also have the right to lodge a complaint with a relevant data protection authority. To exercise your privacy rights, please contact us through support@nuestrat.com.
19. United States Privacy Rights
If you are located in the United States, you may have privacy rights under applicable state privacy laws, depending on your state of residence. These rights may include the right to request access to personal information, correction of inaccurate information, deletion of personal information, information about how personal information is used or disclosed, and the ability to opt out of certain data practices where required by law. We do not sell personal information. To submit a privacy request, please contact us through support@nuestrat.com.
20. Marketing Communications
If you subscribe to our email communications, we may use your email address to send updates about products, promotions, restocks, style inspiration, or store news. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us through support@nuestrat.com. Even if you unsubscribe from marketing emails, we may still send transactional or service-related messages about orders, payments, shipping, returns, refunds, or account matters.
21. Third-Party Links
Our website may contain links to third-party websites, payment pages, social media platforms, delivery tracking pages, or other external services. These third parties have their own privacy policies and data practices. We are not responsible for the privacy practices, security, or content of third-party websites or services. Please review their privacy policies before providing personal information to them.
22. Contact Us
If you have questions about this Privacy Policy, personal information, data security, payment privacy, shipping records, privacy rights, or how your information is used, please contact us through support@nuestrat.com. You may also reach us by phone at +1(314)284-5284 or by mail at 11960 Westline Industrial Dr, Ste 253, Saint Louis, MO 63146, US. Please include enough information for us to identify your request and respond appropriately.