Description
The French Tan Classic Hare Felt Cowboy Hat delivers a timeless cowboy silhouette with a smooth classic hare felt construction. Its french tan colorway keeps the look clean and versatile, making it easy to style across casual and more refined outfits.
Details:
- Color: French Tan
- Material: Classic Hare Felt
- Style: Cowboy felt hat
- Brim: 4 1/4 inch
- Crown Height: 5 3/4 inch
If your preferred size is currently unavailable, this style may also be offered as a made-to-order item. Production begins after the order is placed, and timing may vary.
Shipping Policy
1. Shipping Coverage
This Shipping Policy applies to orders placed through nuestrat.com. We currently provide worldwide shipping services, including the United States, Europe, and other international regions. Shipping availability may still depend on the final destination, local delivery conditions, customs requirements, carrier restrictions, or other logistics factors. If delivery to your address is unavailable, you will be notified during checkout or by our support team.
2. Order Processing Time
Orders are typically processed within 1–4 business days after payment is successfully confirmed. Business days do not include weekends or public holidays. During peak seasons, promotional periods, holidays, or periods of high order volume, processing may take slightly longer. Processing time is separate from shipping transit time.
3. Shipping Fees and Free Shipping Thresholds
Shipping fees are calculated based on the delivery region. For orders shipped to the United States, the shipping fee is USD $5.99, and free shipping is available for orders of USD $79.00 or more. For orders shipped to Europe, the shipping fee is USD $14.99, and free shipping is available for orders of USD $149.00 or more. For orders shipped to other regions worldwide, the shipping fee is USD $17.99, and free shipping is not currently available for these regions unless otherwise stated at checkout.
4. Shipping Time Estimates
Estimated delivery times vary depending on the destination, logistics route, carrier service, customs clearance, and local delivery conditions. Orders shipped within the United States are generally expected to arrive within 7–15 business days after dispatch. Orders shipped to Europe are generally expected to arrive within 10–20 business days after dispatch. Orders shipped to other international regions are generally expected to arrive within 12–25 business days after dispatch. These timeframes are estimates only and are not guaranteed delivery dates.
5. Logistics Carriers
We work with third-party logistics providers and shipping carriers to deliver customer orders. The specific carrier may vary depending on the destination, package size, shipping route, service availability, and operational requirements. Possible carriers may include postal services, regional delivery companies, international logistics providers, or other suitable shipping partners selected for your order.
6. Shipping Confirmation and Tracking
After your order has been shipped, we will send a shipping confirmation email to the email address provided at checkout when tracking information is available. Tracking updates may take some time to appear after the package has been handed over to the carrier. If the tracking information does not update immediately, please allow additional time for the carrier system to refresh.
7. Delivery, Signature, and Receipt
Some orders may require signature confirmation upon delivery depending on the carrier, destination, package value, or local delivery rules. Please make sure your shipping address is complete, accurate, and accessible. If delivery fails due to an incorrect address, unavailable recipient, refused package, or failure to collect the parcel, additional shipping fees, return fees, or reshipment costs may apply.
8. Damaged, Lost, or Problem Packages
Please inspect your package as soon as it is delivered. If your package arrives damaged, opened, missing items, or with visible delivery issues, please contact us through support@nuestrat.com within 48 hours after receipt. To help us review the issue, please provide your order number, clear photos of the damaged item, photos of the outer packaging, photos of the shipping label, and a brief description of the problem. We may work with the carrier to investigate and provide an appropriate solution where applicable.
9. Customs Duties, Taxes, and Import Fees
For orders delivered within the United States, there are no customs duties or import taxes for customers under our current domestic shipping arrangement. For orders shipped outside the United States, customs duties, VAT, import taxes, brokerage fees, or other local charges may be required by the destination country or region. If such fees are charged, they are the responsibility of the customer unless otherwise required by law or clearly stated at checkout.
10. Contact Information
If you have questions about shipping, delivery, tracking, damaged packages, customs matters, or address issues, please contact us through support@nuestrat.com. You may also reach us by phone at +1(314)284-5284 or by mail at 11960 Westline Industrial Dr, Ste 253, Saint Louis, MO 63146, US. Please include your order number when contacting us so that we can review your request more efficiently.
Return & Refund Policy
1. Return Window
This Return & Refund Policy applies to orders placed through nuestrat.com. We sell hats and related accessories, and we aim to provide a clear and fair return process. Customers may request a return within 30 days after receiving the goods. The return window is calculated from the confirmed delivery date shown by the carrier tracking record. Return requests submitted after 30 days may not be accepted unless required by applicable law.
2. Return Eligibility
To be eligible for return, hats must be unused, unworn, unwashed, clean, odor-free, and in resalable condition. All original tags, labels, packaging, dust bags, inserts, protective materials, and included accessories must be returned together. Hats that show signs of wear, makeup stains, sweat marks, perfume, deodorant, hair products, deformation, damage, washing, alteration, or missing packaging may be refused or may receive a reduced refund where permitted by law.
3. Non-Returnable Items
Certain items may not be eligible for return, including final sale items, clearance items, customized or personalized hats, gift cards, items marked as non-returnable on the product page, and any product that cannot be resold due to hygiene, damage, missing parts, or improper handling after delivery. If a product page states a different return condition, the product page rule will apply to that item unless prohibited by applicable law.
4. How to Request a Return
Before sending any item back, please contact us through support@nuestrat.com to request return authorization. Please include your order number, the item you want to return, the reason for return, and clear photos of the product and packaging when applicable. We will review your request and provide return instructions if the return is approved. Unauthorized returns, returns sent to the wrong address, or returns sent without prior approval may be refused or may not be processed.
5. Return Shipping Costs
If the return is caused by customer preference, wrong size selection, color preference, change of mind, incorrect address provided by the customer, or any reason not caused by our error, the customer is responsible for return shipping costs. Original shipping fees are generally non-refundable unless required by law. If the return is due to our error, such as a wrong item, verified defect, or product damaged before delivery, we may provide a suitable solution, which may include a replacement, refund, prepaid return label, or reimbursement of reasonable return shipping costs after review.
6. Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery. If you receive a damaged, defective, incorrect, or incomplete item, please contact us through support@nuestrat.com within 48 hours after receipt. Please provide your order number, clear photos of the item, photos of the outer packaging, photos of the shipping label, and a brief description of the issue. This information helps us verify the problem, support any carrier claim, and provide documentation that may be required for payment review, Stripe dispute response, PayPal dispute review, or fraud-prevention investigation.
7. Refund Review and Processing
After we receive your returned item, we will inspect it to confirm whether it meets the return conditions. If the return is approved, the refund will be issued to the original payment method used at checkout. Approved refunds are typically processed within 7 business days after inspection and approval. After we submit the refund, the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, Stripe, PayPal, or other payment provider.
8. Payment Disputes and Contact Information
If you have a concern about your order, payment, delivery, return, or refund, please contact us through support@nuestrat.com before opening a payment dispute whenever possible. We are happy to review the issue and provide order records, tracking information, delivery confirmation, return instructions, inspection results, refund records, and related communication history where needed. For support, you may contact us by email at support@nuestrat.com, by phone at +1(314)284-5284, or by mail at 11960 Westline Industrial Dr, Ste 253, Saint Louis, MO 63146, US.
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